Innovation can take many forms. Herculite aims to evaluate our products from our customers' perspectives by asking questions and engaging with our customer partners to find ways to help them boost their bottom line. We use three key metrics to assess the value of an innovation: whether the solution reduces the cost of our customers' finished products, whether it increases efficiencies, or whether it boosts sales.
For the agricultural part of our business, we supply Herculite fabric curtains used in livestock buildings for ventilation and temperature control. Herculite has developed an innovative new solution that involves less about our quality textiles and more about making it easier to price, order, and manage each custom curtain.
Using our industry-leading cloud-based Herculite On Demand® customer information portal, we can provide customers access to their orders. With this access, they can place orders, monitor inventories, track shipments, and review their purchasing history with Herculite. This has been a valuable tool that has saved our customer partners time in gathering information about their orders.
We took this a step further with our Agricultural curtain customers. Our Ag customers can receive a custom curtain price made from one of up to seven different fabric types, in a custom width and height, with anywhere from one to eight hems in the finished curtain. They can access and compare pricing instantly so they can quickly provide a cost estimate to their customer, who is often on the phone or standing across the counter.
Introducing the new Herculite OnDemand Curtain Builder
What used to be a labor-intensive and confusing process of trying to cost and price different custom curtains that could take over 24 hours can now be done instantly from anywhere with internet access. Costs can be compared, allowing for adjustments to ensure our customer provides their end customer with both the best price and the best solution for their custom needs.
Customers simply log in to their Herculite On Demand account using a username and secure password, then click on the Curtain Builder Application.
Once they are in the curtain builder, they can select:
- Curtain Fabric Type
- Finished Curtain Size
- Color
- Length
- Number and Types of Hems
- Then, they click the “Get Price” button.
This provides our customers with instant information, enabling them to place orders immediately. It is an example of a Herculite innovation that boosts efficiency by allowing customers to take more orders with fewer resources. The rollout of this innovation has saved our customers both time and money, making doing business with Herculite easier and more enjoyable.